CAN I TRUST YOU?
Of course! We are proud to have achieved an accreditation status with Better Business Bureau with an excellent A+ rating. We also use state-of-the-art website security solutions to make sure your transactions are safely encrypted (see the padlock icon in the browser's address bar).
Orders placed on our website come with industry leading Lifetime Money Back Guarantee (excluding clearance items and free gifts)
WHERE IS MY ORDER?
After an order has been placed, it's immediately sent to one of our fulfillment centers where we will ship your items within 1-3 business days. Please note that in many cases it may take up to a 48 hours for a tracking number to be active. This is normal and it's not a reason to worry.
Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates.
HOW LONG DOES DELIVERY TAKE?
Over 95% of orders get delivered within 5 business days. However some orders (less than 5%) may take up to 30 business days due to high demand, shipping delays, severe weather conditions or national holidays.
We know it takes some patience, but it is worth it (orders outside the US may take up to 42 days). We work with different artists and manufacturers worldwide, this is the reason for sometimes long shipments.
If your order hasn't arrived within 30 days U.S. orders or 45 days for International orders of the date of original purchase, contact our support team for a full refund of your purchase.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
I'VE PUT A WRONG SHIPPING ADDRESS AND/OR PICKET A WRONG PRODUCT! CAN I CHANGE IT?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.